Quality Management Course Pinnacle Education Offers Classroom & Online Quality Management Course in Dubai, Abu Dhabi & Sharjah

Course overview

Today, quality management is a global practice. Firstly, companies from various industries have accepted quality management. Secondly, these businesses have succeeded in their aim for superior quality, goods, and service. Moreover, outstanding performance is synonymous with quality management practices and techniques.

Customer satisfaction causes customer loyalty. As a result, quality management is necessary. It is important to place quality within the company to reach the highest levels of quality and customer satisfaction. Total Quality Management is based on this theory (TQM). You will learn everything there is to know about TQM in this course. Its functions, benefits and how it can be applied to any organization will be taught. Additionally, you will understand how to keep consumers satisfied with the company’s goods and services. You’ll learn about the main elements of quality management. More importantly, this course will give you the skills needed to lead teams. Your team will be ready to establish, support and implement organization-wide goals and strategic initiatives.

Online and Classroom Quality Management Course in Dubai

Why PINNACLE?

Upon completion of this course, participants will be able to:

  • Describe the significance of quality models
  • Recognize various quality concepts and frameworks used by quality gurus
  • Find the success elements of Total Quality Management (TQM) deployment
  • Use TQM improvement tools to boost customer satisfaction and strengthen processes within their organization
  • Explain different types of benchmarking tools and methods to enhance quality initiatives
  • Implement widely used improvement methodologies

Target Audience

  • Individuals, managers, supervisors
  • Individuals engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance

Course Outline

Introduction to total quality management concepts

  • History of quality
  • Defining TQM
  • TQM critical success factors
  • The relationship between ISO 9000 and TQM
  • Benefits of implementing a quality model
  • The cost of poor quality
    Comparing the gurus (Deming, Crosby, Juran, etc.)

Selecting the right model for your organization

  • The quality maturity ladder
  • The success elements of TQM
  • Customer driven quality
    Plan, Do, Check, Act (PDCA) model
  • Eight-step problem solving methodology
  • Process thinking
  • Eliminating the non-value added
  • Management by facts and data
  • Continual improvement and Kaizen
  • Enhanced employee participation through idea generating systems
  • Employee reward and recognition

Pinnacle offers Quality Management Course in Dubai

Improvement tools and methodologies

  • What is a quality tool?
  • The seven quality control tools
  • Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
  • Brainstorming
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Affinity diagrams
  • Process mapping: ‘the turtle’
  • Poka yoke
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six sigma

Benchmarking as a tool to improve quality and business processes

  • Definition of benchmarking and reasons to benchmark
  • Levels of benchmarking
  • Pros and cons of different benchmarking approaches

Elements of a continuous improvement process

  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM
  • Getting Started
  • Case Study

Training Procedure 

  • Interactive online classes or Face to Face learning
    Exercises
  • Presentation
  • Videos & Simulations / case studies
  • Discussion
  • Question and Answer
  • Post Evaluation Assignment
Quality Management Course in Dubai (UAE)

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